A few unpopular truths about Organizations

  1. Meetings have a bad rap, and the truth is that meetings are a good way to share information, foster cohesion, mitigate conflicts, air differences and deal with areas of overlapping responsibility. Yes, meetings are tedious at times and stray off topic but, meetings certainly beat long email threads. Don’t worry that people moan and groan about “another meeting”. They groan about rain as well.
  2. People don’t read, they skim. Not because they are tired or overworked, but because of an outbreak of attention disorder due to excessive use of smartphones. If you cannot be brief, you don’t exist.
  3. People complain about how hard they work, and how they are all “in a rush”. However, while people spend a lot of time at work, often they are surfing, texting, or playing busy. Almost everyone can do more work than they are actually doing.
  4. Not all outputs at work are measurable. And assisting someone else to “score” can be more valuable than achieving your own pre-defined goal.
  5. The more that roles, responsibilities and processes are defined, the more things will fall between the cracks and bucks will be passed. It is impossible to define away complexity.
  6. All organizations are extremely political. Politics, the use of persuasion and power, can be used to further the goals of an organization, or to enhance personal power within an organization. So there is good politics and bad politics; there is never “too much” politics.

 

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Scalpel or axe? The downsizing of the American Civil Service-

Veteran Canadian broadcaster Howard Schwartz interviews me on the strategy and tactics of the on-going effort to downsize the American civil service.

https://www.dropbox.com/scl/fi/58p8x341zrhfr4a4vy924/An-axe-not-a-scalpel-Podcast-04-25.mp3?rlkey=m4e30guo4c6e9jejefhkgcbqm&st=c1ebga72&dl=0

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Explaining and Selling OD is not a game for the weak of heart

  1. Clients who don’t understand what OD is may want to know what the deliverables are up front before they sign the consulting contract.
  2. OD consultants box themselves into a corner if they acquiesce and define measurable outcomes up front.
  3. Clients who want detailed proposals are painting themselves, and the consultant into the corner of possible irrelevance.
  4. What should the client do if there are no results whatsoever and they feel they are treading on water?

Let’s see how to deal with these issues.

  1. Organizational Development does lead to concrete positive changes. Some of these changes happen unexpectedly; some can be planned. Many cannot be planned. “That’s the way it is”. The most meaningful changes happen incrementally, not in “one fell swoop”. Deliverables imply a concrete happening. Change which is set free by OD is a slow, palpable difference is the way things are done which cannot be well defined up front. It can be very partially defined with wide strokes, if needed, but not “set in stone”. Outcomes should be reviewed and revised at least once every two months. I recalibrate outcomes monthly.
  2. OD is not measurable. Many things are not measurable, not only OD. Many things that can be measured are meaningless. If you want to hire an OD consultant who is ready to have you measure outcomes? You will hire a 3rd rate consultant.
  3. OD is not a software platform with a clear SOW (scope of work). The more that a proposal goes into fine details, the more likely it is that the proposal will NOT serve as an enabler, but rather as a hindrance with enables the needed flexibility to achieve results.
  4. If this is the case, the match between the client and the consultant needs to end. Not every consultant can work with every client. As in all relationships, chemistry is critical.
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Old George gets his gums cleaned

20% of dogs who are sedated after the age of 14 die, never to wake up from the sedative. Thems is not good numbers.

Nevertheless, George’s halitosis was unbearable. When he yawned, he cleared the room. A Google search on canine health (I hate myself for doing that) revealed the dangers of neglecting a gum cleaning, even it entails possible death during sedation. There is a “easy” dilemma for ya. Reminds me of my dermatologist who chops off melanoma in situ from my body, while telling me that melanoma in situ is over-diagnosed.

George doesn’t care about his breath. I should have mentioned that. George suffers from canine dementia. He is incredibly old for a mid-size poodle yet he is in perfect health. Btw, that is very common on one side of my family: a very long life with all the marbles in disorder.

At times, George walks in circles; he bumps into walls on bad days. He has no sense of direction whatsoever. He gets stuck in corners or bumps into glass doors when the going gets rough.

Were this the case every day, I would have put him down long ago. A long life is not worth it if it entails suffering; that is true for me, and for him.

It is not because of egoism that I decided to risk teeth cum gum cleaning which he underwent today. George loves eating. He loves sniffing at leaves. When the wind blows, he sticks his head out to feel the air at its fullest. He has a will of his own. In the heat-he is unwilling to walk outside. Mid-day outings are a nightmare. In the morning and in the evening, he enjoys the outdoors, albeit his slow gait. A few times each week, he returns to his old ways; jumping up high when I come home, and running around the house, full of energy.

So, I decided to have his gums cleaned as well as removing hair in his ears under full sedation.

Dr Yuval told me that once George woke up, the admin would call me to pick up the boy, probably near noon.

At 11 am I could wait no longer. I went back to the clinic and paced back and forth, like I did when my daughter gave birth.

At 12.30, George emerged from the recuperation theatre. Clean gums; minus 2 teeth, smelling like a lily.

 

                                     All’s well that ends well-leaving the clinic

Post script.

It was a tough two days after the gum cleansing. The sedation really worsened George’s dementia and he was walking into walls as well as  getting stuck behind doors. It was necessary for me to pull an all nighter.

After 24 hours, he calmed down-after vomiting and crapping all over, again from the sedative. BUT he is fine now- and still smells like a lily.

Never forget, not only is a dog, your best friend, YOU ARE THE DOG’S BEST FRIEND. It is not a one way street.

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